Refund & Cancellation Overview

Welcome to RinkRivals' Refund and Cancellation Policy. We are dedicated to providing a transparent and fair process for cancellations and refunds on and off the ice. This overview outlines the key aspects of our policy, ensuring you understand the criteria, timelines, and procedures for refund requests.

Our goal is to handle refund requests efficiently while upholding a high standard of service. If you qualify, our step-by-step process will guide you through the necessary actions.

Full Policy
Refund Policy Overview

Refund Process

Our refund process is designed to be clear and straightforward. Follow these steps to submit your refund request:

  1. Submit Request: Log in to your account and complete the refund request form with all required details.
  2. Verification: Our support team will review your request, verify your booking details, and assess eligibility.
  3. Processing: Once approved, your refund will be processed and credited back to your original payment method within 7–10 business days.
  4. Confirmation: You will receive an email confirmation with the refund details once the process is complete.

Refund Conditions

To ensure fairness and clarity, the following conditions apply to all refund requests:

  • Time Limit: Refund requests must be submitted within 48 hours of booking confirmation.
  • Non-refundable Fees: Certain service and processing fees are non-refundable.
  • Eligibility: Refunds are available only for bookings that meet our established cancellation criteria.
  • Partial Refunds: In cases where services have been partially rendered, only a partial refund may be issued.
  • Documentation: Every refund request must include the relevant booking details and supporting documentation.

Refund FAQ

Have questions about our refund policy? Find answers below:

  • Q: How do I know if I'm eligible for a refund?
    A: Eligibility is determined by our refund conditions and the timing of your request.
  • Q: How long does the refund process take?
    A: Once approved, refunds are processed within 7–10 business days.
  • Q: Can I request a refund for partial service usage?
    A: Yes, but in such cases, only a partial refund may be issued.